FAQ's - Frequently Asked Questions

Yes, Pure Brands for the-essentia.com website, has put in place a set of security procedures to protect the transactions and information of our customers and users, namely the latest security protocols for online payments and protection of your data.

Yes , please contact us during normal working hours in Portugal at the following telephone numbers: (International: +351 238 609 892) (National fixed network call)

Yes, just select an alternative method of ordering, through the ATM-payments by multibanco option, (you will receive an email with the Entity, Reference and Value data) or through bank transfer, to the NIB indicated in the payment process when making the payment. your order. You can also contact us, so that we can help you choose the payment method that best suits you.

Yes , we encourage and guarantee a delivery system that favors the delivery of gifts to alternative addresses. Just enter the name and address of the person you want to surprise and we will deliver your order to the address indicated in the purchase process, in your cart.

Yes , we guarantee that the invoice is sent to you at the billing address and the gift is delivered to the address indicated for the gift. If you wish, we will even include a message written by you, -we transcribe your message – in a postcard, which will be delivered with your order. Just let us know the message, in the information area, when you place your order.

The process of redeeming a discount code is simple and easy. In your shopping cart, just put your active code and click on “apply” to benefit from this promotional code.

Unfortunately not , because our priority is the shipment and its safety and conservation. However, our cardboard or wooden packages are very beautiful and work very well as a gift, even if they are not wrapped in paper. However, in special cases, if you indicate this at the time of purchase, in the notes box on your order, we can try to meet your special request, although we cannot guarantee this service.

Transport costs vary depending on the country of destination and the weight of your order. See details in the shipping costs section, on the product sheet or in your shopping cart.

We ship orders to all destinations in the EU – European Union, and to several countries in the Rest of the World, including Canada and South Africa. There are some countries that, due to their geographical specificity, we still do not cover, which we regret in advance and we will make every effort to make our service as global as possible, so that we can reach you, wherever you are.

There are some countries that, due to their geographic specificity or legal requirements of these countries, we still do not cover, which we regret in advance. To help us assess whether there are conditions for us to be able to add that country to the markets where we are present, or to see with you alternatives that might exist for us to be able to satisfy your request, please get in touch with us, explaining your situation, so that we can help you.

The express delivery companies we work with guarantee that your orders are treated with priority to any part of the world. Times may depend on the country to which they are destined, and may vary from 2 to 9 business days. You can track your order through the links that we will send you after your order has been dispatched, on the website of DHL or GLS, carrier companies.

When placing your order, you will receive an email with the necessary details to track the shipment of your order, which you can also view by accessing your account. You will also receive the order code and a link to access the DHL websites, with which you can track your order.

No, you can order just one item if you wish.

Yes , for logistical and transport reasons, orders over 30 kg must be treated in a special way, so we ask that you contact us so that we can see what the best delivery solution is so that we can guarantee a level of service excellence, which it is our commitment to you.
On the other hand, for orders worth more than 2,500 euros, you should also contact us, so that we can safely guarantee the shipment of your order. For security reasons of the payment system, it is not possible to carry out transactions with an amount greater than that indicated.

Before dispatch our products are carefully checked and we take every precaution to ensure that the shipment is made safely. In case your order is not delivered in the best conditions, please see in the Shipping and Returns section, the point regarding damaged packages.

Have another question? Contact us!

Please email us at [email protected]